Your terms and conditions of use

The transportation

Packages are generally dispatched within 72 hours after receiving your payment. Mode shipped via the Colissimo off without signature. If you prefer delivery with signature, an additional cost applies, thank you for contacting us. Whatever the chosen method of shipping, we will provide you with a link that allows you to track online delivery of your package.

Your package is shipped at your own risk, but special care is taken to packages containing fragiles.Les packages are oversized and protected.
Terms of Use

Preliminary article

voilensac ® sells items voilensac ® in France.

Eager to better meet customer expectations, voilensac ® wanted to establish a sales network remotely via telephone and by electronic means (Internet) of some of its products.

The system put in place, which implies an active approach to the customer, is in full conformity with the requirements regarding distance selling and in particular by Articles L. 111-1, L.113-3 and L. 121-18 et seq of the Code states that consommation.Il voilensac ® shall not make any telephone solicitation of clients or prospects, and therefore the provisions of the Consumer Code apply to telephone solicitations at home, including Articles L. L. 121-21 et seq and 121-27 of the Code of consumption, are inapplicable to transactions covered by these general conditions of sale.

The use of remote sales process described in these Terms of Use applies only to consumers, meaning that give law and jurisprudence, acting solely for their own account and domiciled in metropolitan France (including Corsica)

Article 1: Scope

These general conditions of sale apply to all sales of articles Voilensac ® entered either through the Customer Relations Service established by voilensac ® or via the online store accessible from the French version of website www.voilensac . com, for delivery in metropolitan France (including Corsica).

1.1 Regarding the sale by telephone, any sale of items Voilensac ® through the Customer Relations Service established Voilensac ® is concluded under the condition subsequent acceptance of these terms and conditions of sale by the customer

1.2 In the context of the sale by electronic means (Internet), the client declares to have read these terms and conditions before placing an order. The validation of the order implies acceptance without limitation or qualification these terms and conditions of sale.

In accordance with Article 1369-1 of the Civil Code, these terms and conditions can be maintained by anyone visiting the website by means of a computer record and can also be reproduced by the customer by means of printing; these terms and conditions will apply as they appear on the website In the event that, subsequent to the date of their removal from website, these terms and conditions remain accessible to the public through other websites or through any other means, they would, however, more Voilensac against the company.

Section 2: Identification of the offeror

Voilensac, Michael Ladet 4, rue de la Mégisserie 12100 Millau SIRET 523 668 960 0001 7

05 65 62 38 66 - 06 32 69 11 32

Section 3: Information relating to articles

Information relating to all articles voilensac ® that can be sold through the Customer Relations Department voilensac ® are available, with their references in all stores distributing voilensac ® and on the website www .

This information is consistent with the requirements required by laws and regulations in force and, in particular by Articles L. 111-1 and L.113-3 of the Consumer Code and the Ministerial Order of 3 December 1987 "relating to consumer information on prices"

Article 4: Control items

4.1 Control by phone

Orders will be received, in French or English, by the Customer Relations Department at the voilensac ® 06 75 97 79 26 from France (including Corsica) Monday through Saturday from 9:30 a.m. to 8:00 p.m., except holidays .

4.2 Orders by Internet

Orders may be placed over the Internet to the merchant site accessible from the French version of website The client retains defray the cost of telecommunications in the Internet access and use of the site

The photographs, graphics and descriptions of products offered for sale are only indicative and not binding voilensac ®. Customers have the ability to obtain additional information by contacting by telephone the Customer Relations Department voilensac ®.

The customer must be able to buy a product when it is first order, open an account and fill out an order form specifying certain fields so that his selection could be taken into account by voilensac ®.

In case of prolonged inactivity on the connection, it is possible that the selection of articles chosen before this inactivity is no longer guaranteed. The customer will be prompted to resume its selection of products from the beginning.

All steps necessary for the sale will be specified on the website accordance with the provisions of Article 1369-1 of the Civil Code.

Pursuant to the provisions of Article 1369-2 of the Civil Code, the customer will have the opportunity, before confirming their order, to verify the details of the order and its total price, and correct errors before confirm it to express its acceptance. From the moment the client has validated his order, voilensac ® will acknowledge it immediately and electronically.

However, the sale will be considered final after sending the customer to confirm the order by voilensac ®, specifying the shipment of items. Only items shipped will be charged with transportation costs.

4.3 refuse orders

In accordance with the provisions of Article L.122 1 of the Consumer Code, voilensac ® shall be entitled to refuse any order passed or abnormal in bad faith.

In addition, voilensac ® will be entitled to refuse any order from a customer with whom there is a dispute over payment of a previous order.

Article 5: Prices of items

The item price includes all taxes, delivery charges extra.

List price of each item that the customer wants to acquire, and the amount of travel expenses related to their delivery will be communicated either at his call to Customer Relations Department voilensac ®, or when connecting to the Internet site www .

In accordance with the provisions of Article L.121 19 of the Consumer Code, the customer will receive, upon delivery, for each article, written confirmation of the price paid retail price of items and delivery charges at his load.

Article 6: Payment Terms

The settlement of customer purchases made by check, bank transfer or Paypal

Article 7: Delivery

Subject to paragraph below, delivery of items can be made at customer's permanent home in France (including Corsica)

The customer also has the ability to deliver the items to one of the individuals of their choice whose permanent residence is located in metropolitan France (including Corsica), under the Gift Service established by Voilensac ® .

It is understood that no delivery can be performed in hotels, business addresses or to PO boxes.

The goods will occur after payment of the amount of the order has been registered at the address of the client. In accordance with the provisions of Article L.121-20-3 of the Consumer Code, delivery of items ordered will occur no later than 30 days from the date of the order, subject to full payment.

voilensac ® will deliver the ordered items per package simple. Delays possibly provided by voilensac ® will not only indicative.

If, upon delivery, the exterior of the package is not perfect, the client will proceed with its opening in the presence of the carrier to check the status of the article. If damage to the article, the customer will detail precisely on the delivery order, the provisions of Article 11 below also remain applicable.

Article 8: Money back - right of withdrawal and return of items

Voilensac ® means that those customers who are not satisfied with the items ordered can exercise the right of withdrawal provided for in Article L. 121-1 of the Consumer Code in the best conditions.

Thus, the customer can return the goods delivered within seven days from the date of delivery, in their original packaging, complete (accessories, manuals ...) i and a copy of the invoice to the following address: Voilensac , 183, Rue Claude Debussy 12100 Millau.

It is for the client that he has proof of this return, which implies that the items should be returned by registered mail, or by any other means giving a certain date, the costs and risks of return that the customer's expense.

Repayment of returned items to the price charged will be made by method of payment items, by transfer to the customer's bank account within thirty days after receipt by the company voilensac ®, returned items.

It is clear that in the context of the use of Gift Service, the right of withdrawal is for the exclusive benefit of the customer and in no case be exercised by the gift recipient.

Items returned incomplete, damaged, soiled or damaged by the customer will not be refunded.

Article 9: Exchange

Voilensac ® wishes to offer its customers the ability to exchange goods delivered under the conditions described below.

It is clear that in the context of the use of Gift Service, faculty exchange may be exercised by the gift recipient, provided that in the context of a remote exchange via the Service Customer Relations ® voilensac, no refunds will be made to the gift recipient if the price difference.

The customer may, at its option, within thirty days from the date of delivery: either to exchange remotely. In this case, the customer can call the Customer Relations Department and return the goods delivered in their original packaging, complete (accessories, manuals ...) accompanied by a copy of the invoice to the following address: Voilensac, 183 rue Claude Debussy 12100 MILLAU.Il up to the customer that he has proof of this return, which implies that the items should be returned by registered mail, or by any other means giving a certain date, the cost of return borne the client. Any further delivery can be made only after receipt by voilensac ® items returned by the customer.

Whatever the option selected items are returned incomplete, damaged, soiled or damaged by the customer will not be exchangeable.

In case of exchange of items, the initial sale will be resolved. Payment of the new sale will be made by offsetting the amount of the previous sale, provided that any overpayment will be either a credit to the client, or a re-credit the bank account client provided the client regain contact with the Customer Relations Department.

In case of exchange of items through the Customer Relations Department, the new sale will be subject to these terms and conditions.

Article 10: Compliance - Guaranteed

The customer must ensure that the articles were delivered correspond to the order. In the event that the items delivered do not comply with his order, the customer must notify by telephone the Customer Relations Department voilensac ® and return the goods in question under the conditions laid down in Article 8 of these terms and conditions . Notwithstanding the specific warranty terms given to the customer with the item delivered, Articles voilensac ® are subject to warranty terms provided by law.

Reminder of Articles L.211-4, L.211-5 and L.211-12 of the Consumer Code, and sections 1641 and 1648, first paragraph, the Civil Code: "Article L.211-4 of the Code consumption: The seller must deliver goods in conformity with the contract and liable for defects of conformity at the issue. He also answers non-conformities resulting from the packaging, instructions for mounting or installation when This was put to him by the contract or when carried out under its responsibility.

"Article L.211-5 of the Consumer Code:

To comply with the contract, the product must:

1 ° Be suitable for the purpose usually of a similar property and, where applicable: match the description given by the seller and possess the qualities that has presented to the buyer as a sample or model, the features that a buyer might reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;

2 ° Or have the characteristics defined by mutual agreement by the parties or be suitable for any particular purpose for which the buyer made known to the seller and the latter has accepté.Article L.211-12: The action resulting from the lack of conformity within two years from the time of delivery. Section 1641 of the Civil Code: The seller must guarantee in respect of hidden defects of the thing sold which render it unfit for the purpose for which it was intended, or that decrease this use that the buyer would have not acquired, or would have paid a lower price if he had connus.Article 1648 of the Civil Code, first paragraph: The action resulting from latent defects must be brought by the purchaser within two years after the discovery of vice.La repair the consequences of latent defect, once it has been proved, the case law includes: - the repair is completely free of the article, including the cost of labor,

- Or its replacement or refund all or part of its price if the item is totally unusable,

- And compensation for any damage caused to persons or property through the fault of the article.

Article 11: Complaints - information

For any information, complaint or question relating to conditions of sale by mail introduced by voilensac ® or sections themselves, customers should contact the Customer Relations Department voilensac ® 183, rue Claude Debussy 12100 Millau in 06 32 69 11 32 or email:, recalling their appropriate order number.

Article 12: Electronic files - Protection of Privacy

Voilensac was an electronic file that identifies certain personal data about its customers. In an order placed with the Customer Relations Department or online at the site any new customer, this database will be enriched with information about him, that will, subsequently, to better meet their expectations and to facilitate assistance benefits provided by the Customer Relations Department. This database has been the subject of a declaration in accordance with the requirements prescribed by the law "and Freedoms" n ° 78-17 of January 6, 1978, as amended by Act No. 2004-801 of 6 August 2004.

In the event that the client consent to disclose personal data of a personal nature, it would then have the individual right of access, withdrawal and correction provided by law and in this regard may have removed the information concerning who would more relevant, making the request in writing to the company voilensac ® at the address mentioned in the preceding article.

Depending on the choices made when creating or consulting their internet accounts, customers are likely to choose whether to receive offers voilensac ®, or be informed via email of specific operations. If a customer does not wish to receive these offers, he may at any time be requested by clicking a link available on e-mails to that effect, or by modifying their account directly on the website

Article 13: Intellectual Property Rights

Voilensac ® brand, and all figurative or not, and more generally all other trademarks, artwork, images and logos on items voilensac ®, their accessories or their packaging, whether registered or not, are and remain the exclusive property voilensac ®. Reproduction in whole or in part, modification or use of these marks, illustrations, images and logos for any reason and by any medium whatsoever, without the express prior voilensac ® is strictly prohibited. There is even a combination or conjunction with any other mark, symbol, logo and more generally any distinctive sign intended to form a composite logo. It will be the same for all copyrights, designs, patents owned voilensac ®.

Article 14: Force majeure

Execution by voilensac ® or any of its obligations will be suspended upon the occurrence of a fortuitous event or force majeure that would impede or delay the execution. Shall be regarded as such, including without this list being limitation, war, riots, insurrection, civil unrest, strikes and all kinds of supply problems voilensac ®.

® Voilensac inform the customer of such a fortuitous event or force majeure within seven days of its occurrence. In the event that suspension would continue beyond a period of fifteen days, the customer would then have the right to terminate the current command, and it would then proceeded to refund under the conditions laid down in Article 8 of these general conditions of sale.

Article 15: Disputes - Applicable Law

These general conditions of sale are subject to French law.

In case of any difficulty arising in connection with the order or delivery of items voilensac ®, the customer will have the opportunity, before any legal action to seek an amicable solution, especially with the help of a consumer association or any other counsel of his choice.

Any dispute which may arise from the interpretation or execution of these general conditions of sale and its aftermath will be subject to the exclusive jurisdiction of French courts.


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